If the issue happens in only one app in your account, it might be related to one of that app's settings. If you need help with a specific alert or issue, search the Apple Support website for the text of the alert. If the issue doesn't happen in the new user account, the issue is related to the settings or files in your own account. If the issue doesn't happen in the other account If you need to set up an email account or other account in order to test, you can do so. Now try to reproduce the issue in the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step. At the login window, log in with the name and password of the new account.Then log out of your account and log in with the new account: You can then move them to other folders after you log in as the new user. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). If you plan to test with any of the documents in your own account, make those documents available to the new account. Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).Click the Add button (+) below the list of users.Click, then enter an administrator name and password.Choose Apple menu () > System Preferences, then click Users & Groups.But the best way to test is with a newly created account: If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. Here's How to test an issue in another user account on your Mac : This will determine if there's an issue with your user account that's preventing the install from completing. If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.ĭepending on how safe mode goes, you might also try installing the software in a new user.If the issue comes back, you might have incompatible login items.If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys. To leave safe mode, restart your Mac without pressing any keys during startup. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. Release the Shift key when you see the login window.If you don't see the Apple logo, learn what to do.
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